Miller and Son's Supermarket Online Shopping

Frequently Asked Questions:

General Questions:

Why do I need to create an account to purchase groceries online?

This is necessary so you do not have to enter credit card information every time you place an order online. Also, to save your shopping history and set preferences for your account.

What type of payments are accepted?

Pay at time of Pick Up:

We accept Visa, MasterCard, American Express, and Discover.  Pin Debit, EBT Snap, Apple Pay, and Google Pay.

Online Payment:

We accept Visa, MasterCard, American Express, and Discover.

How do I pay for online order?

Pay at time of Pick Up.  When you arrive at store at time of pick up – we will bring a mobile credit card reader to your vehicle for payment.  Due to Covid19 – we will wear gloves and sanitize the credit card reader. 

Pay online with Credit Card. 

You may pay for your online order with Credit Card at time of Check Out. 

We temporarily authorize your card for the higher of $5 or 10% of the item total. It helps account for charges like bottle deposit, final sales tax, and items sold by weight. As soon as your order is complete, we charge your card for exactly what was in your final order.

Note:  If you add items to your order and the amount of your order is greater than the original “hold” on your credit card – you will need to re-submit credit card for payment.  You will receive an email with link to update payment.

How do I update my account information?

Log into your account and select the “My Account” link.

How much is the Pick Up charge?

$4.95 any size order.

Which days/hours do you offer Pick Up for Groceries?

See website for available days and hours in event of Corona Virus.

Limited days and hours available.

How soon can I pick up my order?

You can pick up in 12 hours AFTER you placed the order online. 

How does Miller and Son’s Supermarket use my personal information?

Please read our Privacy Policy.

Shopping Questions:

Will the prices be the same for items online as in the store? -including items on promotion?

Yes-they are all the same.

How do I shop for specific items online?

You can shop by Department, Category, Description, Brand, Sale Items, Past Purchases, and your Favorites.

Can I search by UPC code or Produce PLU?

Yes.  Enter the entire 12-13 digit UPC or for a short UPC code enter the entire 8 digit UPC.  For Produce items – enter either the entire UPC code or the 4 or 5 digit number on the Produce Identification label.

Can I use coupons?

We can not accept coupons at this time.

If the item I ordered goes on promotion AFTER I order it, will I receive the promotional price?

If the item you ordered is on promotion between the time you order and the time the personal shopper picks your order, you will receive the promotional price.

Note:  Due to Corona Virus – limited promotional pricing online and in-store.

Weekly Sales Circulars have been postponed due to limited quantities available.

If an item changes retail price AFTER I add it to my cart and BEFORE I check out, what price do I pay?

The current retail price is reflected in your order AFTER you checkout.

If I add an item to my shopping cart that is an approximate weight what will be the charge? Example: Bananas, Pork Chops, etc.

The shopping cart will reflect the estimated weight of the item price per pound. When we pick your order those items will be weighed and you will pay the exact weight of the item you purchased.

What if an item is unavailable? Will an item be substituted?

Select the option in the drop down box for substitution preference.

Can I purchase Alcohol or Tobacco online for Pick Up?

Yes.  Once you arrive for Pick Up – you must provide proof of age BEFORE groceries are placed in your vehicle.

Can I add an item AFTER I complete my order?

Yes.  Open the confirmation email you received when placing the order and select the link “Click Here To View Your Order Details”.  This will take you to the online site and your current order.  Then select “Add Items to Your Order”.

You can now add items by searching.

Also, you can always text or call 608-535-9406 to add an item to your order.

Can I delete an item AFTER I completed my order?

Please call or email support and we will try to remove the item for you.

What do I do if I have receive an item or items that are spoiled or out of date?

Please contact online shopping support by email or phone and we will issue you a refund. Please also have the receipt available.

How do I see my Order History, Shopping Lists, Favorites, and Recipes?

Log into your account and select the “My Account” link.

What if I have questions or need help with online shopping?

Call or email Miller & Sons Supermarket online support.

Verona Store:

Support Hours:  6:30 AM – 5:00 PM

Monday – Saturday

Phone:  608-535-9406


For general questions other than online shopping please call:

Monday – Saturday

Store Hours:  6:30 AM – 9:00 PM


Store Hours:  6:30 AM – 7:00 PM


Mount Horeb Store:

Support Hours:  6:30 AM – 5:00 PM

Monday – Saturday

Phone:  608-437-3081


For general questions other than online shopping please call:

Monday – Saturday

Store Hours:  6:30 AM – 9:00 PM


Store Hours:  6:30 AM – 7:00 PM