Miller and Son's Supermarket Online Shopping
Frequently Asked Questions:
How do I start shopping for groceries online?
Visit “millerandsonssupermarket.com” and select link at top of page to “Create Account”.
Why do I need to create an account to shop for groceries online?
This is necessary so you can receive email confirmations that your order has been “Placed”, order is in “Progress”, and order is “Ready For Pickup”.
What dates and times are available for Pick Up?
When you select “Checkout” you must select a “Pick Up Date” and “Time”. Due to high volumes of online orders at this time – the Pick Up Date may be limited and 2-3 weeks out.
Do you provide Delivery for online groceries?
At this time – all online orders are “Pick Up Only” at Miller’s Verona or Mount Horeb locations..
How do I pay for online order?
Miller’s does not accept credit card payment online at this time. When you arrive at store at time of pick up – we will bring a mobile credit card reader to your vehicle for payment. Due to Covid19 – we will wear gloves and sanitize the credit card reader. If you prefer “no contact” – you may call the online support number at 608-535-9406 to arrange another form of payment over the phone before you Pick Up.
What type of payments are accepted?
We accept Visa, MasterCard, American Express, and Discover. Pin Debit and Snap.
How do I know if my order has been “Placed”?
You must select “Place Order” at bottom of Page.
You will receive a confirmation email that your order has been “Placed”. If you have not received this confirmation email- we do have a record of your online order.
When will my online order be “Ready For Pickup”?
Your online order will be ready for pickup by the date and time you have selected. You will receive a confirmation email that your order is “Ready for Pickup”.
If your order is ready BEFORE the date and/or time you have selected – you may pick up your online order anytime after you have received the confirmation email for Pick up.
Where do I park to pick up my online order?
Both Miller’s stores have designated parking stalls for pickup.
Verona store – enter parking lot from Main St and take a right to parking lot facing street. Stalls are located facing the street.
Mount Horeb Store – pick up stalls are located at front of store on left side of building.
How do I notify the store that I am here to pick up my online order?
Verona store – call 608-535-9406 or 608-845-6478.
Mount Horeb store – call 608-437-3081.
How do I update my account information?
Log into your account and select the “My Account” link.
How much is the Pick Up charge?
$4.95 any size order.
Which days/hours do you offer Pick Up for Groceries?
See website for available days and hours.
Limited days and hours available to high volume of orders.
Currently, we offer Pick Up of online groceries Monday thru Saturday.
What Pick Up times are available?
12:00 PM – 1:00 PM
2:00 PM – 3:00 PM
4:00 PM – 5:00 PM
6:00 PM – 7:00 PM
Will the prices be the same for items online as in the store? -including items on promotion?
Yes-they are all the same.
How do I shop for specific items online?
You can shop by Department, Category, Description, Brand, Sale Items, Past Purchases, and your Favorites.
Can I search by UPC code or Produce PLU?
Yes. Enter the entire 12-13 digit UPC or for a short UPC code enter the entire 8 digit UPC. For Produce items – enter either the entire UPC code or the 4 or 5 digit number on the Produce Identification label.
Can I use coupons?
We can not accept coupons at this time.
If the item I ordered goes on promotion AFTER I order it, will I receive the promotional price?
If the item you ordered is on promotion between the time you order and the time the personal shopper picks your order, you will receive the promotional price.
Note: Due to Corona Virus – limited promotional pricing online and in-store.
If an item changes retail price AFTER I add it to my cart and BEFORE I check out, what price do I pay?
The current retail price is reflected in your order AFTER you checkout.
If I add an item to my shopping cart that is an approximate weight what will be the charge? Example: Bananas, Pork Chops, etc.
The shopping cart will reflect the estimated weight of the item price per pound. When we pick your order those items will be weighed and you will pay the exact weight of the item you purchased.
What if an item is unavailable? Will an item be substituted?
Due to Covid19 – Limited stock is available on certain items – especially paper and sanitizing items. Select the option in the drop down box for substitution preference.
Due to Covid19 – we may substitute items. If you prefer not to have any substitutions – please indicate this when selecting an item online by choosing “No Substitution”.
Can I purchase Alcohol or Tobacco online for Pick Up?
Yes. Once you arrive for Pick Up – you must provide proof of age BEFORE groceries are placed in your vehicle.
Can I add an item AFTER I complete my order?
Yes. Open the confirmation email you received when placing the order and select the link “Click Here To View Your Order Details”. This will take you to the online site and your current order. Then select “Add Items to Your Order”.
You can now add items by “searching”.
Note: You have up to 48 hours to add items to your existing order.
Note: Be careful here – as you may accidentally create another order. We are working on the process of “adding items to your order” to become an easier process.
Also, you can always text or call 608-535-9406 to add an item to your order.
Can I delete an item AFTER I completed my order?
Please call or email support and we will try to remove the item for you.
What do I do if I have receive an item or items that are spoiled or out of date?
Please contact online shopping support by email or phone and we will issue you a refund. Please also have the receipt available.
How do I see my Order History, Shopping Lists, Favorites, and Recipes?
Log into your account and select the “My Account” link.
What if I have questions or need help with online shopping?
Call or email Miller & Son’s Supermarket online support.
Support Hours: 6:30 AM – 5:00 PM
Monday – Saturday
For general questions other than online shopping please call:
Monday – Sunday
Store Hours: 6:30 AM – 9:00 PM